The "Zero-Friction" Growth Engine for High-Velocity E-commerce Brands.
In the hyper-competitive landscape of 2025, the speed of your support determines the health of your margins. Every minute a customer waits for an answer is a minute they spend looking at your competitors. Every order error is a chargeback waiting to happen. For growing brands, the operational drag of managing returns, updating catalogs, and fielding “where is my order?” (WISMO) tickets is the primary bottleneck to scaling.
BPO Firm eliminates this friction. We do not just “answer emails”; we deploy the Total Commerce Optimization (TPO) Framework. This is a proprietary operational infrastructure designed to integrate directly with your store—whether on Shopify, Magento, or Amazon—to automate fulfillment, accelerate response times, and turn your support function from a cost center into a retention engine.
Trusted by 1000+ Companies
Core E-Commerce Operational Modules
24/7 Customer Experience (CX) & Pre-Sales Support
Stop losing sales after 5 PM. We provide round-the-clock coverage to answer sizing questions, shipping queries, and product details.
- The Mechanism: Integration with Gorgias, Zendesk, or Freshdesk to provide omnichannel support across Email, Live Chat, Social Media (IG/FB DMs), and Voice.
- The Outcome: A 15% increase in conversion rates from pre-sales inquiries and a drastic reduction in cart abandonment.
Order Processing & Fulfillment Management
Ensure flawless execution from checkout to delivery.
- The Mechanism: We monitor your Order Management System (OMS) to validate shipping addresses, flag fraudulent orders for review, and coordinate with your 3PL (Third Party Logistics) to ensure timely dispatch.
- The Outcome: 99.9% order accuracy and elimination of shipping errors.
Product Data Entry & Catalog Management
Dominate the digital shelf with pristine listings. We handle high-volume SKU management.
- The Mechanism: Our data teams upload products, write SEO-optimized descriptions, tag attributes for filtering, and edit images (cropping/resizing) to meet marketplace standards.
- The Outcome: Faster time-to-market for new collections and improved organic search visibility.
Amazon & Marketplace Management
Protect your seller rating. We manage the complexity of Amazon FBA, eBay, and Walmart Marketplace.
- The Mechanism: We handle seller feedback disputes, monitor inventory health (IPI scores), and respond to buyer messages within strict marketplace SLA timeframes to prevent account suspension.
The "Cart Rescue" Value Proposition
We function as the invisible backbone of your retail operation. Our systems are engineered to maximize Customer Lifetime Value (LTV) by ensuring every interaction is fast, accurate, and sales-focused.
- The 60-Second Response Guarantee: In E-Commerce, speed kills the competition. Our global teams operate on a “Follow-the-Sun” model, guaranteeing that your live chat and email inquiries are answered in under 60 seconds, 24/7/365.
- Refund & Return (RMA) Mitigation: We don’t just process returns; we save sales. Our agents are trained in “Save Scenarios”—negotiating exchanges or store credit instead of refunds to protect your revenue.
- Platform-Native Expertise: Our teams are pre-certified on major platforms including Shopify Plus, Magento (Adobe Commerce), BigCommerce, and Amazon Seller Central. We plug into your existing stack without a steep learning curve.
Industry-Specific Support Protocols
- Fashion & Apparel: Sizing guidance and high-touch return management.
- Consumer Electronics: L1 Technical support and warranty validation.
- Health & Beauty: Ingredient inquiries and subscription (Subscribe & Save) management.
- Home Goods: Logistics coordination for heavy/bulky freight shipments.
Our Comprehensive eCommerce BPO Services
- Order Placement
- Customer Data Management
- Varied Shipping and Payment Choices
- Order Fulfillment and Tracking
- Collection and Integration of Product Data
- Data Enrichment and Validation
- Product Content Management
- Multi-Channel Distribution
- Technical Assistance Support
- Email Customer Support
- Inbound Order Processing
- Live Chat Assistance
- Image Clipping Services
- Stock Image Retouching
- Product Photo Enhancement
- Jewelry Image Editing
- Catalog Content Organization
- Catalog Processing Services
- Management of Accounts Payable and Receivable
- Invoice and Purchase Order Handling
- Bank and Credit Card Reconciliation
- Budgeting and Financial Forecasting
Accounting Data Entry
- Invoice Data Entry and Management
- Auditing and Financial Data Entry
- Bookkeeping and Transaction Recording
- Financial Data Input and Processing
- Manual Journal Entries
- Bank Reconciliation Statement Preparation
- Accounts Receivable and Payable Data Entry
Invoice & Data Entry
- Credit and Debit Memo Entry
- Data Capture, Indexing, Extraction, and Validation
- Data Archiving and Storage Solutions
- Data Input into Microsoft Excel and Word
- CMS Database Application Data Entry
OCR and Document Conversion
- OCR (Optical Character Recognition) Services
- PDF Conversion and Management
- Comprehensive Document Conversion
- Media Format Conversion Service
Billing and Invoicing
- Denial Tracking and Analysis
- Appeal Preparation and Submission
- Root Cause Analysis and Process Optimization
Data Quality and Management
- Data Cleansing and Cleanup
- Data Scrubbing and Validation
- Data Verification and Accuracy
- Data Removal and Deletion
- Database Management and Optimization
- Data Merging and Integration
Transaction Processing and Management
- PDF Conversion and Management
- Transaction Processing Solutions
- Document Conversion Services
- Media Data Management
- Scanned Invoices / Purchase Orders
- Structured and Unstructured Documents
- Email Attachments
- Credit and Debit Memos
Our End-to-End eCommerce Support Process
Our eCommerce support services are built on a robust and efficient framework. The key components of the framework are:
1
Evaluate Needs:
Our experts assess your ecommerce operations, identifying challenges and addressing your specific needs.
2
Discover Solution:
3
Share Solution:
4
Build Team:
5
Pilot Implementation:
6
Tweak Solution:
7
Full-Scale
Implementation:
1
Advantage for eCommerce Management Services
Improved Market Strategies
We help you develop and execute a faster go-to-market strategy, giving your business a competitive edge from the start.
Competitive Advantages
Enhanced Customer Service
We assist you in managing your customer queries through multi-channel support (chat, mail, telephone, and social media), personalized support, self-service support, etc., and keep them highly satisfied.
Accelerate Innovation
We help accelerate the development and marketing of new products aimed at niche market segments.
Latest Technologies
We simplify the process of scaling your business up or down to adapt to demand fluctuations during different seasons.
Advanced Tools
Frequently Asked Questions
Do your agents have experience with Shopify and Gorgias?
Yes. Our eCommerce teams undergo a specialized Platform Certification Program. They are trained specifically on the workflows of Shopify, BigCommerce, and Magento, as well as helpdesk tools like Gorgias, Zendesk, and Re:amaze. This ensures they can navigate customer orders, issue refunds, and edit shipping details from Day 1.
Can you handle seasonal spikes like Black Friday/Cyber Monday?
Absolutely. We utilize an Elastic Staffing Model. We can ramp up your dedicated team size by up to 300% for peak seasons (Q4) and then scale back down during quieter periods. This prevents you from over-hiring or being understaffed during critical sales events.
How do you handle returns and exchanges?
We follow your specific RMA (Return Merchandise Authorization) Logic. Our agents validate the return reason, issue prepaid shipping labels (if applicable), and coordinate with your warehouse to ensure the inventory is restocked. Crucially, we train agents to offer exchanges or store credit first, helping to retain revenue.
Is my customer data secure?
We operate under strict GDPR and CCPA compliance frameworks. Agents access your systems via secure VDI (Virtual Desktop Infrastructure) with no ability to download or export customer lists. We also support PCI-DSS compliance for handling payment related inquiries, ensuring credit card data is never exposed.
Can you support multilingual stores?
Yes. We provide native-level support in English, Spanish, French, German, and Arabic. This allows you to expand into new markets like Canada, the UAE, or Europe without the logistical nightmare of hiring local support teams in each region.