Telecom BPO Services
Is inefficient network operations & technical support negatively impacting your business? Our telecom BPO services are customized to tailor-fit your non-core needs. From service activation to network maintenance, we deliver quality outcomes for your back-end needs.
Trusted by 1000+ Companies
Outsource Telecom BPO Services to The Expert
We are an ISO 9001 and 27001 certified company, so we assure you of supreme-quality output and data security for your business. We are pioneers in providing your business with short-term and long-term telecom bpo outsourcing solutions. Our extensive experienced workforce is qualified enough to take any requirements in this domain irrespective of their scope of work and complexities. Our telecommunication outsourcing solutions include telecom optimization for voice, wired and wireless services, VOIP, local trunks, LD services, and SD-Wan. We also handle contract negotiation, telecom contract review, bill processing, telecom auditing, network optimization, and more.
Our Comprehensive Telecom BPO Service
Technical Support
Our experts extend their help on technical issues related to telecommunication services through activities like help-desk support, remote support, onsite support, knowledge management, and others.
Network Maintenance
We support the maintenance and upgradation of telecommunication networks using network monitoring, fault resolution, preventive maintenance, and capacity planning to ensure optimal performance.
Back Office Operation
Through our telecom outsourcing services, we handle your administrative and back office tasks such as data entry, order processing, customer account management, and reporting following data privacy and security regulations.
Billing and Payment Processing
We help you generate and process customer invoices, manage payment processing and reconcile customer accounts by deploying key processes like invoice generation, payment processing, reconciliation, and dispute resolutions.
Service Activation and Installation
We support you with the setup, installation, configuration, and activation of necessary equipment and network connectivity as a part of the telecommunications service process flow so that your customers easily access their services.
The Invensis Advantage for Telecom Back Office Services
Smart and Strategic Insights
Outsourcing will enable your internal employees to focus on specific growth areas of the telecom business.
Customer-centric Solutions
Our customized telecommunication outsourcing solutions for customers are platform-agnostic. We focus on helping our clients meet their customer’s needs while driving process excellence across the value chain.
Security and Compliance
We adhere to strict compliance protocols such as PCI-DCS certification, SOC, and other international security standards to protect your customer’s information and safeguard data from any risks using data filtering and firewalls.
Technology and Innovation
Our specialist team transforms your telecom service through voice biometrics and streamlines the repetitive processes using Robotic Process Automation (RPA) so that you can realize higher productivity, improved efficiency, and minimize human error during customer interactions.
Invensis- The Most Trusted Telecom BPO Call Center Outsourcing Services Company
With over two decades of experience in delivering telecommunication outsourcing services, we enable telecom companies across the globe to extract more value from their infrastructure, business network, and process. We have an experienced and skilled workforce who are excellent at predicting customer needs, offering new services to help them mitigate problems, and communicating in multiple ways to minimize customer churn. In addition, they provide assistance with account management, technical support, address network connectivity issues, device configuration, and others.
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What Our Customers Say
Invensis has been instrumental in upgrading our IT infrastructure and helping us transform into a digital-first organization, leading to increased productivity and higher revenues.
Invensis brought creativity and data-driven campaigns to our marketing strategy. This revitalized our brand and improved interactions. We recommend Invensis for its media and entertainment services.
Invensis ERP services BPO have an excellent team of consultants who are very responsive to our needs. In fact, they provide regular check-ins to ensure that we are on track and providing us with best practices and insights.
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Key Services
Back Office
- Data Entry Services
- Invoice Data Entry Services
Ecommerence Support
- Product Data Entry Services
Call Center
- Email Support Services
- Inbound Call Center
- Live Chat Services
- Technical and Help Desk Support Services
- Phone Answering Services
Accounting
- Accounts Payable Services
- Outsourcing Book Keeping
- Accounts Receivable Services
- Payroll Processing Services
Revenue Cycle Management
- Medical Coding Services
- Medical Billing Services
- Gastroenterology
- Expert Billing and Coding
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