Logistics BPO Support Services
Is your logistics business seeking to get more competitive with top-tier back-office teams and exceptional customer support? With over 24 years of industry expertise, we specialize in helping logistics businesses manage their end-to-end back-office logistics needs. From claims processing to documentation, customs clearance, shipment tracking, and carrier coordination, our comprehensive logistics BPO services ensure operational excellence. We equip businesses with the agility to adapt to evolving trade policies, changing market dynamics, and diverse engagement models to facilitate sustainable growth.
Trusted by 1000+ Companies
Outsource Logistics BPO Services to the Expert
With over 24 years of a foothold in the logistics industry, we have comprehensive knowledge and experience in logistics operations to support the diverse needs of logistics companies effectively. Our deep expertise encompasses critical fields of transportation, customs regulations, international trade compliance, freight forwarding, warehousing, and inventory management.
We support our clients with a dedicated team of logistic experts comprising logistic managers, freight forwarding specialists, custom broker specialists, transportation coordinators, compliance specialists, customer service representatives, etc. We leverage their proficiency in documentation (including bills of lading, customs declarations, certificates of origin, export/import declarations, etc.) and regulatory requirements to make operations seamless. Likewise, we initiate proactive communication and coordination with carriers to mitigate delays and address other issues promptly.
We tap into advanced technologies like automated tracking systems and customer portals to maximize productivity. This empowers our clients to track shipments, access documentation, and initiate claims independently. We also offer flexible engagement models to enable clients to outsource on their own terms, from a fully managed operation to a collaborative, bespoke solution. Further, we rigorously uphold stringent measures and protocols, including adhering to global PCI-DSS certification, SOC 2 rules and regulations, complying with customs regulations, and more.
Our Comprehensive Logistics Business Process Outsourcing Support Services
Freight Forwarding Support Services
We assist you in seamlessly navigating the complexities of international logistics with our expert team managing ocean, road, and air freight operations. From precise documentation and customs clearance to strategic carrier coordination, we ensure smooth transit for your shipments across all three modes of transportation.
Export Support Services
Our comprehensive back-office support services for export processes span from meticulous documentation and customs clearance to efficient coordination of shipments across borders. We ensure this is in compliance with regulatory requirements and execute processes with the efficiency needed to minimize delays.
Import Support Services
Our adept team specializes in managing all aspects of international logistics, from meticulous documentation to seamless customs clearance, ensuring hassle-free import processes. Our strategic carrier coordination guarantees timely and secure transportation across all modes, prioritizing the smooth arrival of your goods.
Customs Clearance Support Services
Our customs back office team takes care of the end-to-end needs of customs clearance, i.e., documentation processing, tariff classification, customs valuation, import/export licensing, duty drawback assistance, etc. We have experience facilitating the efficient movement of goods across borders of countries like the US, UK, Dubai, etc.
Trucking Support Services
We offer local, dedicated, and intermodal trucking support services for our logistics clients. Our services assist clients in optimized route planning, managing fleet operations, and real-time tracking and monitoring. Our end-to-end expertise enhances trucking operations, improving delivery timelines and reducing business costs.
The Invensis Advantage for Logistics Back Office Support Outsourcing Services
Access to Logistics Experts
Our logistics support service is driven by subject matter experts such as logistic managers, freight forwarding specialists, custom broker specialists, rate negotiators, rate and contract management specialists, transportation coordinators, compliance specialists, customer service representatives, etc.
Improved Handling Times
We tailor our services to meet unique client requirements thus assisting them improve key operating metrics, shift to leaner mode of operations and build the resilience to adapt to changing market needs.
Compliance with Regulations
We prioritize the security of our clients’ sensitive information by adhering to strict measures and protocols such as global PCI-DSS certification, SOC 2 rules, and regulations, customs regulations, etc.
Guaranteed Cost Savings
Our services are designed to assist you achieve substantial cost savings up to 60%, thereby effectively cutting down both direct and indirect expenses incurred by hiring local logistics support services.
Optimized Route Planning and Management
Our experts analyze various factors such as distance, traffic patterns, fuel efficiency, and regulatory requirements to design optimal routes for prioritizing timely delivery by reducing transit times and minimizing environmental impact.
Optimized Inventory Control
We integrate inventory management systems and predictive analytics to forecast demand, monitor inventory levels, implement efficient replenishment strategies, and maintain the right balance between supply and demand.
Effective Communication
We maintain open, proactive, and effective communication channels with all stakeholders to ensure smooth transactions, foster trust and loyalty among stakeholders, and drive sustained growth for clients’ logistic businesses in an ever-evolving marketplace.
Invensis - The Most Trusted Logistics Business Process Outsourcing Company
As an experienced logistics support services provider, we offer diverse services to logistics businesses looking to streamline their operations. Since 2000, we have delivered our services to over 1000+ freight forwarders, logistics consulting, NVO operators, ancillary logistic service providers, warehouses, CHA, delivery services, transportation consultants, etc. Over the years, we have processed over 2 million custom clearance documents, 10 billion freight invoices, 3 million bills of lading, 1.7 million freight audits, and managed countless financial transactions, etc., for clients from the USA, UK, Middle East, and Canada. With strict adherence to SLAs & KPIs, we have managed to win over repeat business and grow deep strategic alliances for long-term partnerships.
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What Our Customers Say
Invensis has been instrumental in upgrading our IT infrastructure and helping us transform into a digital-first organization, leading to increased productivity and higher revenues.
Invensis brought creativity and data-driven campaigns to our marketing strategy. This revitalized our brand and improved interactions. We recommend Invensis for its media and entertainment services.
Invensis ERP services BPO have an excellent team of consultants who are very responsive to our needs. In fact, they provide regular check-ins to ensure that we are on track and providing us with best practices and insights.
