Order Taking Services
Consumers are now accustomed to ordering products or services from the convenience of their location, rather than having to visit a physical store as they did in the past. To meet this demand, your business should also optimize its order-taking process to efficiently handle a large volume of orders, especially as your offerings grow in popularity or during peak seasons.
Order Taking Services
Consumers are now accustomed to ordering products or services from the convenience of their location, rather than having to visit a physical store as they did in the past. To meet this demand, your business should also optimize its order-taking process to efficiently handle a large volume of orders, especially as your offerings grow in popularity or during peak seasons.
Trusted by 1000+ Companies
Providing seamless order-taking services is essential for both customer satisfaction and boosting business revenue. Our live order-taking and order-entry services, delivered through a multi-channel contact center, focus on providing exceptional customer care. Our team ensures that each order is accurately processed, while delivering a positive experience for every customer. We can also enter orders directly into your CRM system for immediate processing.
Utilizing advanced call center technology such as call routing, interactive voice response (IVR), and CRM software, we ensure fast and efficient order-taking. Our process includes understanding customer needs, accurately recording orders, confirming details, addressing inquiries and complaints, and offering cross-selling and upselling opportunities. Our team is skilled in handling high call volumes and delivering personalized service to your customers. Additionally, we can seamlessly integrate with your existing systems, including e-commerce platforms, to streamline the order-taking process.
Order Taking Services Designed to Optimize Your Operations
Our Order Taking Process
1
Customer Inquiry:
We receive customer inquiries with their orders related to products/services
2
Product/
Service Information:
Our team provides them with all the necessary information on the product or services they are interested in.
3
Customer Information:
Next, customer information such as name, address cell number, etc are gathered, and keyed in by the agents.
4
Order Details Collection:
This is followed by collecting and keying in order details such as product/service name, quantity, size, color, etc.
5
Order Confirmation:
Order details are repeated to customers to ensure accuracy and get approval.
6
Payment Processing:
7
Order Review and Validation:
8
Order Fulfillment:
We send the order to the appropriate department for processing and fulfillment.