Call Center Outsourcing Services
Is meeting customer service demands a challenge for your business? Keep your customers always happy with our exceptional call center services/ call center outsourcing services. From efficient call handling to personalized assistance, we deliver solutions to ensure customer service excellence.
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Our strength lies in the synergy of our people, processes, and tools. Every call center agent is meticulously selected and trained to achieve exceptional standards of service. We create bespoke service models guided by precise KPIs such as promoter score, first-call resolution, average handling time, and average speed of answer. This approach ensures that we manage high call volumes while maintaining consistent, superior service levels.
We harness cutting-edge technology, including IVR, ACD, predictive dialers, and CRM software, to deliver outstanding services. Furthermore, our use of advanced analytics allows us to monitor call volumes, identify trends, and fine-tune our operations for optimal performance. This comprehensive approach solidifies our reputation as an expert call center service provider, dedicated to exceeding your expectations.
Outsource Call Center Services to the Expert
Our Complete Finance and Accounting Outsourcing Solutions.
Inbound Call Center
- Inbound Order Taking Services
- Reservation Booking Services
- Live Chat Support
- Phone Answering Services
Outbound Call Center
- Market Research Services
- Customer Follow Up Services
- Email Support Services
- Subscription Renewal Services
Order Management
- Customer Care Call Center
- Back Office BPO
- Finance and Accounting
Customer Acquisition
- Inbound Order Taking Services
- Outbound Call Center Services
- Direct Response Call Center
- Inbound B2B and B2C Sales
Customer Care
- Email Support Services
- Live Chat Support
- Insurance Claims
- Processing Services
- Billing Support
Email Support
- Technical Support
- Customer Care Call Center
- Order Fulfilment
- Complete Query Resolution
Live Chat
- Customer Follow Up Services
- Inbound Call Center
- Customer Service for Retail,
- Education, Real Estate,
- Insurance, Healthcare and other Domains
- Live Operators And Live Web Chat
Technical and Help Desk Support
- Live Chat Support
- Email Support Services
- Remote IT Support
- Software Application Support
Know More About Our Call Center Service
Finance and Accounting Tools We Use
Our Finance & Accounting Workflow
Finance and Accounting Tools We Use
Our Finance & Accounting Workflow
Finance and Accounting Tools We Use
Our Finance & Accounting Workflow
Our End-to-End Finance and Accounting Process
Our F&A outsourcing process is designed to streamline finance and accounting from start to finish, maximizing efficiency and accuracy. Our end-to-end process includes:
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Data Collection
We gather relevant data from all the available sources and feed them to a central database. -
Categorize Data
Our team organizes the collected data in databases or data warehouses for easy retrieval. -
Data Cleaning
Next we parse through the data to Identify and rectify errors, inconsistencies, and duplicate records and standardize data. -
Data Integration
We combine data from multiple databases to create a unified and comprehensive dataset. -
Data Analysis
Our analyzes the data with tools and techniques to interpret and derive insights from the data. -
Data Visualization
Finally, we present data findings through graphs or charts to facilitate better understanding and decision-making. -
Data Protection
We also implement security measures to safeguard sensitive data from unauthorized access or breaches.
Curated Call Center Services for Industries:
BFSI
Telecom
Automotive
Real Estate
Manufacturing
Govt Agency
Energy and Utilities
Retails & Ecommerence
BPO
Education
Chemical Industry
Media & Enteraiment
Travel and Hospitality
Logistics and Transportation
Medical and Healthcare
The Invensis Advantage for Call Center Services
Build a Professional Image
Our agents take special care and attention to interact with your customers so that you can deliver a satisfying experience to your customers and build the perfect professional image.
Increase Sales Deals
We offer 24/7 call center business outsourcing services to ensure you convert the maximum number of calls to leads by properly understanding QSDD documents.
Identify Urgent Calls
We bank on the right call center tool and tracking mechanism to prioritize customer calls and assist you in developing a more effective approach to genuine customer care.
Improve Call Quality
Our agents undergo specialized agent training, follow proper quality control mechanisms, and increase customer retention by effectively engaging with the customer in an effort to retain them.
Advanced Call Center Tools
We bank on various call center technologies such as intelligent call-back, universal queuing, predictive dialer, call recording, IVRs, etc., to improve customer services and increase customer retention.
Guarantee Data Security
Our Call Center support services bank on the best and latest security applications to protect digital information from corruption, unauthorized access, or theft.
We Provide
Service
We are Waiting! Outsource to Us Now.
Invensis - The Most Trusted Data Analytics Company
As an experienced analytics company, we understand the value that data-driven insights can bring to your business. We have been delivering data analytics consulting services to our global clients since 2000. Our services are delivered to retail stores, finance & accounting, eCommerce, manufacturing, supply chain, real estate, healthcare, and insurance. By leveraging our data analytics services, you can gain a deeper understanding of your business operations and make informed decisions that drive growth and success. We help you identify improvement areas, optimize marketing campaigns, and increase efficiency. Additionally, we provide valuable insights into customer behavior and preferences, allowing you to tailor the products and services to meet the needs of your audience better. Banking on our services, our clients get access to advanced tools, technology, and a team of qualified professionals who can help their businesses make the most of the available data.
What Our Customers Say
BPO Firm has been instrumental in upgrading our IT infrastructure and helping us transform into a digital-first organization, leading to increased productivity and higher revenues.
Securt Security Services
Melbourne, VIC
BPO Firm infused our marketing strategy with creativity and data-driven campaigns, revitalizing our brand and enhancing engagement. We highly recommend BPO Firm for their exceptional media and entertainment services.
BPO firm offers an outstanding team of consultants who are highly attentive to our requirements. They conduct regular check-ins to keep us on track and provide valuable best practices and insights.
Expert Shipping CO.
Abu Dhabi.UAE
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Key Services
Back Office
- Data Entry Services
- Invoice Data Entry Services
Ecommerence Support
- Product Data Entry Services
Call Center
- Email Support Services
- Inbound Call Center
- Live Chat Services
- Technical and Help Desk Support Services
- Phone Answering Services
Accounting
- Accounts Payable Services
- Outsourcing Book Keeping
- Accounts Receivable Services
- Payroll Processing Services
Revenue Cycle Management
- Medical Coding Services
- Medical Billing Services
- Gastroenterology
- Expert Billing and Coding
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