By accessing or using the BPO FirM website at bpofirm.com or engaging with any of our services, you agree by these Terms and Conditions (“Terms”).
These Terms apply to all visitors, clients, prospects, and any other users of our website or services.
BPO FirM is a Business Process Outsourcing (BPO) company providing services including backoffice support, call center operations, digital marketing, finance and accounting, human resources, healthcare services, insurance support, and operations management to businesses worldwide.
a) Service Agreements All BPO and digital marketing services provided by BPO FirM are governed by a separate Service Agreement or Statement of Work (SOW) signed between BPO FirM and the client. These Terms operate alongside any such agreement.
b) Service Availability We reserve the right to modify, suspend, or discontinue any service at any time, with reasonable prior notice to active clients where possible.
c) Service Delivery BPO FirM will use reasonable skill and care in delivering all services. Specific deliverables, timelines, KPIs, and service levels will be detailed in the applicable Service Agreement or SOW.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:
All content on the BPO FirM website — including but not limited to text, graphics, logos, images, icons, and software — is the property of BPO FirM or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our website without our express written permission.
Clients engaging BPO FirM for services agree to:
Unless otherwise stated in a Service Agreement:
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the business relationship. BPO FirM will not disclose client information to any third party without prior written consent, except as required by law or as necessary to deliver contracted services.
BPO FirM processes personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR where applicable. Clients are responsible for ensuring they have the appropriate legal basis to share personal data with BPO FirM for processing purposes.
To the fullest extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless BPO FirM, its directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or related to your use of our services, your breach of these Terms, or your violation of any applicable law or third-party rights.
Either party may terminate a service engagement in accordance with the terms set out in the applicable Service Agreement. BPO FirM reserves the right to immediately suspend or terminate access to our services if a client breaches these Terms or engages in unlawful or harmful conduct. Upon termination, all outstanding fees become immediately due and payable.
BPO FirM shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, power outages, internet failures, or pandemics.
These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising in connection with these Terms or our services shall first be addressed through good-faith negotiation between the parties. If a resolution cannot be reached, disputes may be referred to mediation or arbitration as agreed upon in the applicable Service Agreement.
BPO FirM reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and BPO FirM with respect to your use of our website and services, and supersede all prior communications, representations, or agreements.
For any questions or concerns regarding these Terms and Conditions, please contact us:
BPO FirM Email:
Website:
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